Researchers consistently indicate that it costs five times more to attract a new patient to your practice than it does to keep one that you already have. “93 Tips To Create Long Term Relationships” was designed to provide you with the inspiration and “tricks of the trade” to make sure your customers return for a lifetime of dental care. You’ll find 93 helpful ideas to improve your customer care, create a positive attitude that earns customer loyalty, handle difficult customers, create a team out of your staff, master phone etiquette and to manage your “Moments of Truth”. These tips will assist you in establishing a close working relationship with your team to deliver a truly “service excellence” model to your patients.

In spite of all their extensive training, Dentists often have a limited awareness of the economics of their business. Little if any training in business, economics, finance, human resources, etc., is provided in the dental curriculum. Unfortunately dentists often begin their practices ill equipped to open, operate and maintain a low stress and highly profitable business. Frequently they are unclear about industry benchmarks, what they signify or how they relate to their own business practice... click for more info

What’s your “Planning IQ” with your spouse? When it comes to finances; raising the kids; taking vacations; or decorating the house, are you and your spouse on the same page or are you pulling in different directions or are you both directionless? Do you share the same goals and vision for your future? When was the last time you “checked in” with each other to make certain that you are aspiring to similar goals as a couple?...Click for more info

The RIGHT HIRING® Effective Phone Screening workbook is the outcome of the challenges dental office face when looking to fill an opening. It is a combination of items. It is a guide, a tool kit, a piece of the big puzzle, and a how-to directory. It is a planning tool so that you can develop your own hiring protocol and prevent crisis hiring...Click for more info

Listen as 17 professionals discuss ideas to market their practices/businesses, facilitated by Dr. Ron. 2 Hrs, 15 minutes...Click for more info

Follow the simple steps in my Crisis Hiring Manual you will, hopefully, reduce the confusion and stress associated with filling your need, improve the quality of your new hire, and do it in less time for less cost than you might have otherwise. Click for more info

Your practice is “humming” along.  You and your team members work hard to manage your active patient load while maintaining production and profitability.  At the end of your biggest workday ever, your main administrative coordinator informs you she is leaving your practice for another position.  Your new found practice high feels like it’s about to sink to a new low.  You quickly recognize that you will be operating at 75 percent efficiency at best. One of the next questions you ask yourself is “What do I do now?”  Before you make a rash decision, consider listening to these ideas that are designed to help you “Hire Like an Investor: How to Turn a $30,000 Mistake into a $500,000 Plus Return.”  Click for more info