Archive for 'Dental Practice Management' Category

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Are You In or Out With Your Employees

17 October 2007

Yesterday was Boss’s Day and I heard from several of my dental clients some interesting comments.  A couple explained to me that their team acknowledged them with special gifts.  A couple were “moved” by the warm notes and cards of appreciation.  Others were upset that the team didn’t acknowledge them at all.  One guy was extremely upset because he had seen the […]

Nancy Hammel–You’re Going To Love Her Insights

11 October 2007

No, she’s not the gold medal gymnastic star.  She IS however, an Office Administrative Gold Medal Star.  After reading the last four weeks of my posts on how to control “Short Notice Cancellations” and “Failed Appointments”, she offered to share her ideas that have been incredibly successful in her husbands dental practice.  If you speak […]

Top 10 Ways to Reduce No Shows and Short Notice Cancellations–issue 4 of 4

7 October 2007

For the past month, we’ve been exploring ways to handle and reduce short-notice cancellations and “no-shows”.  Why?  Because ignoring them, accepting the, or just hoping they’ll go away on their own will cost you BIG BUCKS ($$$$$$$).  The final segment in this series deals with the cost and implications of NOT implementing a cancellation protocol.  Don’t […]

His Last Lecture

25 September 2007

A Dying Professor’s Final Lecture

I sent out a private message to my clients and had such a response I felt it was important to post on my Blog.
Randy Pausch, a Carnegie Mellon University computer-science professor, was about to give a lecture Tuesday afternoon. It was billed as his "last lecture."
This an amazing short story […]

Top Ten Ways to Reduce No Shows and Short Notice Cancellations Part 3 of 4

25 September 2007

We’ve been looking at this topic for the past two weeks, and I’ve given you five ways to reduce short-notice cancellations and “no-shows,” as well as a sample cancellation policy. This week, we’ll continue to explore ways to take this hassle out of your practice. Here is part 3.

Dr. Ron is the only Master […]

What does California Closets and Great Service Have in Common?

22 September 2007

NOTHING!  How do you feel if a restaurant doesn’t get your order right?  What if a sales clerk at a department store is rude to you?  How would you respond to spending an hour and a half with a closet design company franchise owner, at your home, describing your needs & wants because you are eager to get […]

Top Ten Ways To Reduce No Shows and Short Notice Cancellations–Part 2 of 4

18 September 2007

Last week, I introduced this topic and gave you two suggestions for reducing “no-shows” and short-notice cancellations, as well as a sample cancellation policy.  This week, we’ll continue to explore ways to take this hassle out of your practice.  Download part 2 of my 4-part series.

Dr. Ron is the only Master Certified Dental Coach […]

Antidote to Change AND Low Case Acceptance

18 September 2007

Last week I was coaching one of my clients around his frustration with his low case acceptance. He said: “Times are tough.  I just don’t know what’s happening, my patients are just not buying my treatment recommendations.” I suggested that if what he is doing is not working then he would be wise to do […]

Top 10 Ways to Reduce No Shows and Short Notice Cancellations

12 September 2007

On a monthly basis, for those clients who are interested, we track specific statistics in their practice.  One of those areas we track is the lost time and revenue due to patients who rudely fail to show up for their scheduled visits or call at the last minute to cancel.  What these clients are discovering is […]

Your Team Will Do What YOU Do!

29 August 2007

On a recent coaching call one of my clients was upset that two of his team members were routinely late to the morning huddle.  A few minutes hear-and-there and occassionally as late as 10 minutes after the start of the meeting.  He fumed as he explained how they were so nonchelant about the whole thing.  […]

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