Archive for 'Dental Practice Management' Category

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Learn to Market Your Practice by Getting Out of the Office

14 April 2008

Early in my dental career, I decided that the best way to learn was to mimic brilliance and as such would take my team on one-day excursions to other dental offices so we could emulate their success and shorten our learning curve.  It was wildly successful.  In large part because we “got out of ourselves”; […]

Another Way to Recognize Staff–The RED Chair Approach

8 April 2008

You’re going to love this post as I am asking you to PARTICIPATE.  I have a client who is soooooooooo frustrated with his staff because they continually “test” him and his patience (his words).  According to him, they just are not following the “rules” and need  to be disciplined.  When I explained to him the […]

STAR Program to Encourage Great Teams

8 April 2008

The number one upset I hear from dental teams (all over the country) is the following:  “the doctor does not value; appreciate; nor recognize me for what I do and bring to the practice.”  For some doctors they tell me it is nothing but ”whining”; for another doctor it is “simply the “stuff “you have to hear every […]

How to Reduce Past Due Recare Visits

2 April 2008

One of my clients, Dr. Hud Heidorf (winner of the Dr. Pete Dawson Passion for Dentistry Award) and his team have a novel way to invigorate their patients who become past-due for their dental recare visits.  His Business Coordinator, Pam, describes the simple process as follows:
“We identify, via a computer search, those patients who are 3 months […]

What’s Your Plan to Market in this Economy?

2 April 2008

One of my clients asked me this question on one of our calls:  “What should I be doing to market my practice during these challenging economic times?”  As I pondered this thought I think about 269 different ideas flew into my consciousness all at one time.  This can be answered from many different perspectives.  Marketing experts, […]

Leadership—It’s ALWAYS Your Core Values

12 March 2008

One of my clients called me with a conundrum regarding a patient.  He had done a 3 unit bridge just over 2 years ago and the patient presented with the complaint that the bridge “felt” a “little” loose.  Upon examination my client discovered that the root had fractured on one of the abutments and the […]

2 Simple Yet Revealing Questions for Your Staff Members

29 February 2008

Trish (my Sweetness) and I belong to what we call a “Gourmet Dinner Group” that meets on a rotating basis once every couple of months.  Five couples gather and solve the problems of the world; discuss politics; now that we are getting older, talk about our aches and pains; and most importantly laugh a lot.  […]

Service–I Mean REAL Service With a Genuine Smile

20 February 2008

Last weekend my Sweetness (my wife Trish if you are new to my blog) and I spent a wonderfully relaxing weekend with our dear friends, the LeBlanc’s at what I thought was going to be an “okay-out-in-the-woods-so-so” Inn as my experience in the past was mediocre at best.  But hey, you go where the wife […]

Enlightening Your Workplace and Improving Your Bottom Line

4 February 2008

This past week as been full of coaching around “what is going to happen with the economy”; “the staff are getting restless”; how to stay focused.  These can be scary issues for many of us.  We all realize there are a lot of pressures being put on leaders (dentists) on a daily basis and yet those […]

How Am I Doing As Your Boss

28 January 2008

This month I have had several clients who have recently lost staff persons…for a variety of reasons.  As you can imagine, some were amicable separations while others were “strained”.  In my coaching with these frustrated; angry; and often-times “hurt” doctors, I asked them about the real possibility of looking inward to REALLY determine what kind of a […]

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