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A Practice Management Nugget

All too often I hear from dental staff telling me that their doctor does not seem to pay any attention to them; they feel the doctors don’t recognize them for a job well done; they tell me their doctor fails to offer up a simple thank you for their efforts.  Well, there is good news.  One of my clients, Dr. James Stafford has committed to be different with his team.  At the end of the day and before everyone leaves the office he asks his staff the following question: “What one positive experience did you have today?”  This way he feels confident that he and his team members are going home to their families with a much more positive attitude.  Here is a link that will remind you of the value of compliments and creading a positive frame of mind.

What examples of staff acknowledgement can you offer up that you have or continue to use in your office to create an “attitude of gratitude”? 

Dr. Ron, THE DENTAL COACH

Dr. Ron is the only Master Certified Dental Coach (MCC) on the planet. He has blended 20 years of clinical dental practice with executive roles in financial planning and investment management along his graduate business training to provide his clients with the tools, support, and accountability to accomplish more. About Dr. Ron, "I count you as one of life’s best finds", says Dr. Gary Imm of Reisterstown, Maryland. He has authored many articles; manuals; ThinBooks ^tm; TeleClasses and if you visit http://www.drarndt.com you can receive one of his FREE reports, "9 Painful Mistakes Dentists Make in the Hiring Process"

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