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Dr. Ron’s BLOG Challenge

This week one of my clients called very upset as his collections have routinely been well below 90% for the past 6 months.  As you can imagine, money in the practice is now tight; staff want raises and he feels broke; his wife is concerned because their standard of living is threatened; and he wasn’t too interested in listening to the recommendations from his coach 6 months ago.  Now he feels the “pinch.”  He wanted to bring his Financial Coordinator into his office and “let her have a piece of his mind.”  When I asked him; “what kind of real training have you given her over the past 2 years” his reply was….“she has 18 years of dental experience…she should know what she is doing.”  I quickly reminded him that if we as leaders are not clear on delineating our expectations to our staff; fail to provide adequate training; and then ignor providing appropriate feedback, the outcomes will be less than stellar.  What feedback would you give my client?

Dr. Ron, THE DENTAL COACH

Dr. Ron is the only Master Certified Dental Coach (MCC) on the planet. He has blended 20 years of clinical dental practice with executive roles in financial planning and investment management along his graduate business training to provide his clients with the tools, support, and accountability to accomplish more. About Dr. Ron, "I count you as one of life’s best finds", says Dr. Gary Imm of Reisterstown, Maryland. He has authored many articles; manuals; ThinBooks ^tm; TeleClasses and if you visit http://www.drarndt.com you can receive one of his FREE reports, "9 Painful Mistakes Dentists Make in the Hiring Process"

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One Response to “Dr. Ron’s BLOG Challenge”

1. Sean O'Reilly Says:
   October 24th, 2006 at 8:11 pm

   Ask the financial coordinator why the collections are down and what ways she may suggest to improve them. Help her to understand why collections are important. Give her a chance to be part of the solution.

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