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STAR Program to Encourage Great Teams

The number one upset I hear from dental teams (all over the country) is the following:  “the doctor does not value; appreciate; nor recognize me for what I do and bring to the practice.”  For some doctors they tell me it is nothing but ”whining”; for another doctor it is “simply the “stuff “you have to hear every day (her exact words to me); and to other doctors it is a wake up call to take action.

I don’t think a week goes by where I am not coaching around this issue of recognition and appreciation.  It is a BIG problem in managing our human resources.  We doctors often forget to pause and thank our committed team members.  Once such office took our coaching call to heart and really took this issue seriously.

Amy Russell, the Business Coordinator for Drs. Rummel and Schumacher, a very successful and well-respected dental practice in Columbus, Ohio developed a unique way to recognize and encourage her dental team members.  She calls it her STAR PROGRAM and she has graciously agreed to share her simple yet positively effective plan.

Amy is surveying her dental patients and wants and needs her staff to actively participate in getting the surveys out to their patients.  As a way to encourage her team and to recognize positive behaviors she developed a plan that enables staff to earn 4 hours of paid time off and spend the time being pampered at a Spa.  If you want to learn more, click on the two blue links below:   this link lays out the guidelines;  this link opens the photo of how she is keeping score.  If you need more information or you want to give Amy a KUDO, you can contact her at:  amy@columbusdentists.net

Dr. Ron is the only Master Certified Dental Coach (MCC) on the planet. He has blended 20 years of clinical dental practice with executive roles in financial planning and investment management along his graduate business training to provide his clients with the tools, support, and accountability to accomplish more. About Dr. Ron, "I count you as one of life’s best finds", says Dr. Gary Imm of Reisterstown, Maryland. He has authored many articles; manuals; ThinBooks ^tm; TeleClasses and if you visit http://www.drarndt.com you can receive one of his FREE reports, "9 Painful Mistakes Dentists Make in the Hiring Process"

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