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Top 10 Ways to Reduce No Shows and Short Notice Cancellations

On a monthly basis, for those clients who are interested, we track specific statistics in their practice.  One of those areas we track is the lost time and revenue due to patients who rudely fail to show up for their scheduled visits or call at the last minute to cancel.  What these clients are discovering is that it is costing them THOUSANDS of dollars EVERY month and it is adding to the total cost of delivering dental care.  Many doctors fail to create boundaries around their scheduling because they are afraid they might “upset” or “offend” a patient.  I say, nonsense to that.  You and your team should be outraged when patients disrespect your time….however, my discovery is that we have taught our patients that it is perfectly fine to abuse us.  Click here to download the first of a 4-part series on ideas you can implement to reduce the “bleeding” in your schedule.  For those of you who do not believe this is a problem in your practice or you want to determine how much it is costing you….simply record every lost minute due to short notice cancellations or failed appointments over the course of a month and then multiply it times your hourly production.  You will be startled.

Dr. Ron is the only Master Certified Dental Coach (MCC) on the planet. He has blended 20 years of clinical dental practice with executive roles in financial planning and investment management along his graduate business training to provide his clients with the tools, support, and accountability to accomplish more. About Dr. Ron, "I count you as one of life’s best finds", says Dr. Gary Imm of Reisterstown, Maryland. He has authored many articles; manuals; ThinBooks ^tm; TeleClasses and if you visit http://www.drarndt.com you can receive one of his FREE reports, "9 Painful Mistakes Dentists Make in the Hiring Process"

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