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What is REALLY being said in your office?

Every……..yes, nearly every client I coach tells me that they know what is going on and being said at the front desk; or they claim that they are certain about what is being  said chairside after they leave the room.  My reply……you must be on dope!  In reality, take no offense doctor, most of us have no clue what is being REALLY communicated to our patients/customers.  We assume every staff person knows what to say on the telephone and how to best handle incoming and outgoing calls.   Here is a thought…….call your office, or have someone they don’t recognize call the office and discover if your “assumptions” are correct.  What you will likely discover is that your team needs a lot of support from you on what you want them to say.  Here is one of my Top Fives to help you with your patient communications.  The next five will come in my next Dental Coach Review.  Now when you read them, I challenge you to avoid…….”oh, we do all that”.  Test it!

Dr. Ron is the only Master Certified Dental Coach (MCC) on the planet. He has blended 20 years of clinical dental practice with executive roles in financial planning and investment management along his graduate business training to provide his clients with the tools, support, and accountability to accomplish more. About Dr. Ron, "I count you as one of life’s best finds", says Dr. Gary Imm of Reisterstown, Maryland. He has authored many articles; manuals; ThinBooks ^tm; TeleClasses and if you visit http://www.drarndt.com you can receive one of his FREE reports, "9 Painful Mistakes Dentists Make in the Hiring Process"

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